PRIVACY

Privacy Policy

Overview

New Wave Apps Limited [“New Wave Workspace”] considers paramount the safeguards of personal data. New Wave Workspace put in place several processes to ensure the safety and privacy of our Service. This policy sets out how we will treat your personal information.

Data collected as you use the Service

We may collect, store and use the following types of personal information. Information that you provide to us for the purpose of using the New Wave Workspace App (including Names, Job Title, Company Name, Email Address, Telephone Number, Country) or any other information that you choose to send to us. 

 

We automatically collect and store information when you interact with the Service ("Usage Data"). We limit Usage Data access to New Wave Workspace to deliver the Service to you.

We store and access Usage Data using a few technologies downloaded to your device, such as your computer, browser, tablet, mobile phone. This happens whenever you interact with our Service.

Usage Data includes things like:

  • Your Device functionality (e.g. browser, operating system).

  • Your activity in the Service, so we can do things like remember you and your preferences.

Use examples of Usage Data

  • To give you information and services

  • To enable you to use the Services' features.

  • For purposes disclosed at the time you provide your information or as otherwise set forth in this Policy.

Cookies

To make full use of the personalised features on the website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this Service by using them.

Our cookies don’t store sensitive information such as your name, address: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your web browser to learn how to change your cookie preferences.

What is a cookie and how to manage them

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: To prevent accidental contact form resubmissions and to save user search preferences to improve the user experience.

Each browser is different, so check the ‘Help’ menu of your web browser to learn how to change your cookie preferences. For example, in Microsoft Edge you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites and Apps.

Inquiries

When you contact us, we will use that information only for reasons connected with your request. Not all information submitted the Service via a "contact us" form or other similar inquiry method may receive a response.

GDPR

The General Data Protection Act (GDPR) is a European data protection legislation introduced in the European Union (EU) since May 2018. The GDPR enhances EU individuals’ privacy rights and places significantly obligations on organizations handling data.

The GDPR regulates the processing of a data subject’s personal data in the EU including its collection, storage and transfer or use. The GDPR gives data subjects more rights and control over their data by regulating how we should handle and store any personal data they collect.

New Wave Workspace closely follows the GDPR guidelines to protect personal data. 

Rights Under the GDPR

The GDPR grants 7 fundamental rights to data subjects. These are:

  • Right to be informed: Entities must be transparent in how they are using personal data and must inform data subjects of this.

  • Right of access: Data subjects will have the right to know what personal data is held about them and how it is processed.

  • Right of rectification: Where reasonably possible, data subjects will be entitled to have personal data rectified/edited if they feel that it is inaccurate or incomplete.

  • Right to erasure: This is also sometimes referred to as ‘the right to be forgotten’, data subjects have the right to have their personal data permanently deleted upon their request and they do not have to provide a reason for the request.

  • Right to restrict processing: Data subjects have the right to block processing of their personal data.

  • Right to data portability: Where reasonably possible, data subjects have the right to retain and reuse their personal data for their own purpose.

  • Right to object: In certain circumstances, data subjects are entitled to object to their personal data being used. This includes, if personal data is used for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.

Data Retention

Customer data will be retained by New Wave Workspace up to 30 days after the contract termination, after which time the data will be destroyed and completely unobtainable per our Data Removal, Data Erasure, Right to be forgotten policy below.

Data Removal, Data Erasure, Right to be forgotten

All customer data is stored on AWS services as described on their security whitepaper. Excerpt below: “AWS uses the techniques detailed in DoD 5220.22-M (“National Industrial Security Program Operating Manual”) to destroy data as part of the decommissioning process.”

a. Request for Data Erasure, Right to be forgotten. Customers need to send a formal request to security@newwaveapps.com requesting that their data to be removed. New Wave Workspace will have 30 days to evaluate the request and confirm, in writing once the data is removed. Any removed data will not be obtainable once removed.

b. Data Disposal. All customer data stored by New Wave Workspace is in digital format and will be disposed per section above.

Dispute Resolution

Anyone can bring up privacy complaints directly to us at finance@newwaveapps.com in writing or contact us at +44(0)800 368 7468 and we will respond within 45 days. If both sides fail to resolve the complaint, the individual has a right to engage with an alternative dispute resolution provider to resolve the issue.

AWS Privacy Processes 

Further to our AWS Privacy Notice, read here

Contact Information

If you have any questions about our privacy policy, please contact us at finance@newwaveapps.com or +44(0)800 368 7468 for the Main Office Number.